# VakıfBank | Vibi

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/musteri-hikayesi-vakifbank-2/

Vibi, VakıfBank's AI-based banking virtual assistant, was rebuilt on the CBOT Platform and powered by CBOT's NLP technology. Serving on the bank's website, it gives existing and potential customers instant, 24/7 support across hundreds of banking topics.

## Challenge
VakıfBank aims to ensure that customers can access its products and services anytime, anywhere, and through their preferred channel effortlessly. As customer expectations rose over time, Vibi needed to be improved in terms of both NLP and experience design so that every question is answered instantly and seamlessly.

## Solution
CBOT took end-to-end responsibility for Vibi and rebuilt it on the CBOT Platform, powered by CBOT's NLP technology. Alongside the platform's NLP structure and dialogue design tools, the CBOT Fusion module made it possible to design complex flows requiring corporate integrations quickly and without coding. Integrated into VakıfBank's systems and running on an on-premise installation, Vibi delivers a simple, personalized and secure experience.

## Results
Vibi serves on VakıfBank's website, instantly answering frequently asked banking questions, calculating deposit and loan interest rates, providing exchange-rate information, and guiding customers on card applications, password transactions, the nearest ATM or branch and more. The no-code tools on the platform keep Vibi relevant and up to date, while the on-premise setup maintains the highest level of data security.