# Sendeo | Cargo Support Assistant

- Sector: logistics
- Voice agent: no
- Source: https://www.cbot.ai/case-study/musteri-hikayesi-sendeo-2/

Sendeo, a Koç Group cargo and logistics company, worked with CBOT to launch an AI-based virtual assistant on the CBOT Platform. Named "Sendeo", it answers the most frequently asked cargo questions instantly and, when needed, hands the customer over to a human agent through CBOT Live Chat, keeping support available 24/7 without adding to the operational load.

## Challenge
Sendeo needed to provide instant support for the questions customers ask most often about cargo services, such as cargo tracking, address updates, delivery locations and service hours, without adding to its operational workload as the number of customers grew.

## Solution
CBOT built and trained an AI-based virtual assistant on the CBOT Platform, working alongside CBOT Live Chat. The assistant answers the most frequent questions automatically and keeps a human agent in the loop for a seamless handover whenever a person is needed, delivering 24/7 support.

## Results
Customers reach information instantly instead of navigating website menus or dialing a call center. Automation keeps operational costs manageable as customer numbers rise, and the CBOT–Next4biz integration lets Sendeo open a support ticket for defined scenarios.