# Integral Yatırım | İntegral Asistan

- Sector: financial
- Voice agent: no
- Source: https://www.cbot.ai/case-study/integral-yatirim-client-story/

Integral Yatırım wanted its clients to get quick, effective support in financial markets. With CBOT's natural language processing (NLP) technology, the İntegral Asistan virtual assistant was built to answer investors' financial questions instantly on WhatsApp, with an on-premise setup for data security and live-support integration for complex cases.

## Challenge
Integral Yatırım needed to strengthen its communication channels so clients could get quick, effective support in financial markets. Users want instant access to information about investment products and financial services, and accurate, timely answers to respond to sudden market changes, which made continuous, uninterrupted support essential.

## Solution
CBOT built the İntegral Asistan virtual assistant on its natural language processing (NLP) technology, serving investors 24/7 over WhatsApp. Trained on many investment-sector topics, it answers questions about gold, foreign exchange, and other instruments instantly, with an on-premise setup for data security. Integrated with CBOT's live support system, it forms a hybrid structure that routes complex or personal inquiries to a human team.

## Results
Investors reach the information they need quickly on WhatsApp, a platform they already know, without searching the website. Questions on gold, foreign exchange, and other instruments are answered instantly, while complex or personal cases are routed to live support, giving customers both a fast AI-powered answer and human help when it matters.