# ING | INGo

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/ingbank/

INGo is ING's AI-based virtual assistant, built on the CBOT Platform. It gives ING's customers relevant, instant answers to their banking questions and carries out banking transactions 24/7 across the website, Web Branch and mobile app. INGo was selected the best AI-based assistant among ING Group institutions.

## Challenge
Provide instant support for frequently asked questions and basic transactions, without creating an operational burden on the bank's teams.

## Solution
INGo is an AI-based virtual assistant, built on the CBOT Platform, that supports ING customers instantly and around the clock.

## Results
Live since 2018 on ING's website, Web Branch and mobile app, INGo helps with hundreds of banking topics and is continuously monitored and improved through CBOT's no-code tools. It was selected the best AI-based assistant among ING Group institutions.