# Garanti BBVA | UGI

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/garanti-bbva-en/

UGI is Garanti BBVA's AI virtual assistant, built on CBOT Platform. Inside the Garanti BBVA Mobile app, and on WhatsApp and Messenger, UGI understands customers' everyday banking questions and completes real transactions, from checking a card balance to sending money.

## Challenge
Garanti BBVA wanted customers to complete banking in their own words, across the mobile app and messaging channels, instead of navigating menus, and to keep improving the experience over time.

## Solution
Garanti BBVA partnered with CBOT to redesign its virtual assistant UGI on CBOT Platform, with natural language processing and CBOT Fusion for no-code integrations. UGI understands everyday requests and completes real banking transactions, and the bank maintains it with no-code tools.

## Results
UGI helps customers across Garanti BBVA's mobile app, WhatsApp and Messenger, answering hundreds of banking topics and completing transactions, as part of an enterprise-wide platform the bank also uses to build internal assistants.