# Fibabanka | Fi'bot

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/fibabanka-2/

Fi'bot is Fibabanka's AI-based chatbot, developed and delivered by CBOT within one month. Built on CBOT's natural language processing and machine learning technologies, it helps customers across almost every subfield of retail banking through direct, natural interactions. Fi'bot serves through the bank's website, Facebook Messenger and Google Assistant.

## Key numbers
- 14K — monthly avg. messages
- 93% — accuracy rate
- 95% — coverage rate

## Challenge
Fibabanka wanted to help customers with their everyday banking queries in the most direct and natural way, and to be among the early movers in the market for AI-based banking chatbots, with full functionality in Turkish and without adding a maintenance burden on the bank's teams.

## Solution
CBOT developed and delivered Fi'bot within one month. Built on CBOT's natural language processing and machine learning technologies, Fi'bot handles calculations, currency conversions, fees and commissions, branch and ATM lookups and campaign offers, and serves customers through Fibabanka's website, Facebook Messenger and Google Assistant.

## Results
As of October 2020, Fi'bot handles around 14 thousand messages a month with a 93% accuracy rate and a 95% coverage rate, giving customers direct, natural and seamless interactions across every channel it serves.