# ADİL | Crisis Communication

- Sector: other
- Voice agent: yes
- Source: https://www.cbot.ai/case-study/customer-story-adil/

ADİL, CBOT's AI-powered emergency communication solution, reaches employees over WhatsApp, SMS and IVR within seconds of a crisis to check their safety and gather their needs.

## Challenge
In a crisis, every second counts. Reaching hundreds or thousands of employees one by one, through phone calls, spreadsheets and manual check-ins, is slow, error-prone and leaves managers without a clear view of who is safe and who needs help. Companies needed a way to communicate at scale, instantly, without asking employees to install anything new.

## Solution
CBOT built ADİL to reach employees the moment a crisis is triggered, over the channels they already have. It sends the outreach through WhatsApp, SMS and IVR, collects each person's safety status and needs, and streams the results back to managers as real-time data, turning a scattered, manual process into a single, fast and transparent flow.