# Obilet | Hotel Concierge

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-stoy-obilet-hotel-concierge/

Obilet's Digital Hotel Concierge on hotel detail pages answers hotel-specific questions right on the page, instantly and in a context-aware way.

## Key numbers
- 158.000+ — yanıtlanan soru

## Challenge
On hotel detail pages, users often want to move forward by getting a fast answer to a single question rather than reading through the features to decide. Even when the information was on the page, two barriers stood out: the user didn't want to read, or couldn't find the relevant detail and confirm "is this for this hotel?" This uncertainty increased the risk of unnecessary browsing, hesitation and drop-off at the moment of decision.

## Solution
CBOT designed the concierge to connect three elements. It first takes the context of the hotel the user is currently viewing, combines that context with the hotel's structured data and reviews, and presents the result within a short, natural exchange. So the user gets an answer specific to that exact hotel, instantly, instead of a generic one.

## Results
Fed by existing reviews and facility features, the Hotel Concierge gives users the information they need about a hotel 24/7, instantly and in a context-aware way. In four months of live use it answered more than 158,000 questions on the hotel detail page.