# Ziraat Bankası | Ziraat Asistan

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-ziraat-bank-ziraat-asistan/

Ziraat Asistan is the virtual banking assistant of Ziraat Bank, Turkey's oldest and largest bank. Redesigned on CBOT Platform with CBOT's NLP technology and CBOT Fusion integration middleware, it answers hundreds of banking topics and completes personalized transactions across the bank's web and mobile channels.

## Challenge
Within its strategic vision, Ziraat Bank wanted customers, and prospective customers, to reach its products and services whenever, wherever and through whichever channel they preferred, in a seamless and convenient way. As customer expectations kept rising, Ziraat Asistan needed to improve on both NLP and experience design.

## Solution
Ziraat Bank partnered with CBOT to redesign Ziraat Asistan on CBOT Platform. The assistant was retrained and integrated into the bank's backend through CBOT Fusion, the platform's no-code integration middleware, so it could deliver simple, personalized interactions. The CBOT team took on end-to-end responsibility for maintaining and improving the assistant.

## Results
Ziraat Asistan is available on Ziraat Bank's website, internet banking, mobile app and mobile banking, operating in both public and authorized fields. It helps with hundreds of banking topics, from loan and credit-card debt to exchange rates, interest and mortgage calculations, and the nearest ATM or branch, and completes personalized transactions through the assistant.