# Turkey Revenue Administration | GİBİ

- Sector: public
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-turkey-revenue-administration/

GİBİ is Turkey's Tax Assistant, built on CBOT Platform and CBOT's NLP (Natural Language Processing) technology. Positioned on the Revenue Administration's website, it gives citizens instant, 24/7 answers to their tax-related questions in both Turkish and English, running on an on-premise installation for the highest level of data security.

## Challenge
As the entity responsible for managing tax-related services across the nation, the Turkey Revenue Administration recognized the need for automation to improve efficiency and offer immediate, straightforward support to its citizens, rather than making them navigate menus or call a contact center for basic information.

## Solution
GİBİ, an AI-based digital tax assistant that provides 24/7 instant service. Designed and trained on CBOT Platform with CBOT's natural language processing and machine learning technologies, GİBİ was chosen on the strength of CBOT's proven track record. The CBOT team took complete ownership of its design and implementation.

## Results
Positioned on the Revenue Administration's website, GİBİ answers frequently asked questions about tax policies and regulations and informs citizens in a simple, step-by-step flow, so people reach the information they need without getting lost in menus. It serves in both Turkish and English and runs on an on-premise installation to keep data security at the highest level.