# Türk Telekom | TiTi

- Sector: telecom
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-turk-telekom/

TiTi is Türk Telekom's AI-based virtual assistant, built and trained on CBOT Platform and integrated into Türk Telekom's internal systems. It gives customers 24/7, instant support for their most frequent questions and transactions on the Türk Telekom website, from advantageous offers to bill and credit top-up, remaining credits and contract expiration dates.

## Challenge
Providing instant support for the most frequently asked topics and transactions, without creating an operational burden for Türk Telekom.

## Solution
TiTi: an AI-based virtual assistant built on CBOT Platform to support Türk Telekom's customers in a personalized way, 24/7 and instantly.

## Results
On Türk Telekom's website, TiTi delivers an end-to-end, personalized experience, answering the most needed questions and completing transactions instantly, so support runs 24/7 in a simple, self-service way while the support team focuses on areas that require a human touch.