# Pegasus | FlyBot

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-pegasus-travel-assistant/

FlyBot is the GenAI-powered Travel Assistant Pegasus Airlines built with CBOT and Microsoft Turkey. Running on OpenAI's most powerful models via Microsoft Azure, it turns Pegasus's existing virtual assistant into an end-to-end travel companion, answering travel questions and giving personalized recommendations across web and mobile, in every language.

## Key numbers
- 100% — GenAI
- 4M — interactions / year

## Challenge
Analyzed user behavior revealed that Pegasus customers were interacting with FlyBot as if it were a personal assistant, asking for travel recommendations and posing questions. Although FlyBot provided support before and after sales, it did not offer a personalized experience and was inadequate for addressing travel-related questions, failing to deliver a comprehensive customer experience.

## Solution
Through the collaboration between CBOT and Microsoft Turkey, an end-to-end "Travel Assistant" feature was launched on FlyBot. Built with GenAI technology on OpenAI's most powerful models, connected via Microsoft Azure for an enterprise-grade secure foundation, the assistant offers recommendations and builds routes across countries, restaurants, museums and more.

## Results
FlyBot now provides end-to-end customer support and personalized, GenAI-driven recommendations across web and mobile, with multilingual support that removes language barriers. By answering travel needs quickly and accurately, it lifts customer satisfaction, handling around 4M interactions a year, powered 100% by GenAI.