# Pegasus | Pegasus Support

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-pegasus-support/

Pegasus Support, co-created by Pegasus and CBOT, answers passengers' travel questions on WhatsApp instantly, at any hour.

## Key numbers
- 24/7 — instant support

## Challenge
Airline support is high-volume and time-sensitive. Around a flight, passengers ask the same clear questions again and again: how to search a ticket, how to change or cancel one, how to turn a ticket into an open-date ticket, or how a missing flight can be added to their loyalty account. Handling all of this through traditional channels created queues and delays for questions that could be answered in seconds.

## Solution
CBOT designed Pegasus Support as an AI assistant on WhatsApp that recognises what the passenger is trying to do and guides them through it in a short, natural exchange. It covers the core self-service journeys around a flight and connects the loyalty program into the same conversation, so passengers get what they need without leaving the chat.