# Papara | Papara Asistan

- Sector: financial
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-papara/

Papara Asistan is an AI-based virtual assistant built and trained on CBOT Platform. It gives Papara's customers instant answers on cards, accounts, foreign currency transactions and campaigns, and hands over to a human agent through CBOT Live Chat whenever a personal touch is needed.

## Challenge
As Papara's user base grew into the millions, so did the volume of frequently asked questions about financial services. Papara needed to answer these questions instantly, 24/7, without creating an operational burden on its team.

## Solution
Papara partnered with CBOT to build "Papara Asistan": an AI-based virtual assistant, built and trained on CBOT Platform, working together with a live chat system to support Papara's customers instantly around the clock.

## Results
Papara Asistan answers the most frequently asked questions in the Papara mobile app and on WhatsApp, letting customers reach information without navigating menus or calling a contact center. Automation keeps operational costs manageable as the number of users grows, and CBOT Live Chat brings a human agent in whenever a personal touch is needed.