# Osmanlı Yatırım | DirektSor

- Sector: financial
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-osmanli-yatirim-direktsor/

DirektSor is the AI assistant that Osmanlı Yatırım and CBOT built together. Running around the clock, it answers the questions customers ask most about investment products and transactions, and can even kick off the account-opening process, all without adding operational load to the team.

## Challenge
The questions Osmanlı Yatırım was asked most often needed to be answered instantly, without creating an operational burden for its teams.

## Solution
An AI-based virtual assistant, DirektSor, built and trained on CBOT Platform, to give Osmanlı Yatırım customers instant, 24/7 support.

## Results
DirektSor lets people reach what they are looking for about Osmanlı Yatırım's platforms, orders, exchange transactions, account transactions and more in an instant, and can start the account-opening process directly from the chat, helping Osmanlı Yatırım grow its customer base while giving users the fastest, easiest path to open an account.