# Obilet | Obilet Assistant

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-obilet-obilet-assistant/

Obilet Assistant is Obilet's AI-based assistant, built on CBOT Platform and CBOT's natural language processing technology. It gives customers instant support for their ticket queries on Obilet's website and mobile app, letting them change, rebook or cancel their tickets in a simple, personalized way.

## Challenge
Obilet customers needed instant support for their ticket queries, including changing, rebooking and cancelling their tickets, in a simple and personalized way.

## Solution
Obilet Assistant: an AI-based assistant built on CBOT Platform and CBOT's natural language processing technology, giving customers instant support for their ticket queries across Obilet's website and mobile app.

## Results
On Obilet's website and mobile app, Obilet Assistant gives customers instant support for their ticket queries and lets them change, rebook or cancel their tickets. By keeping support instant, simple and personalized, it increases efficiency and raises customer satisfaction.