# MetropolCard serves callers 24/7 on its 444 customer line with Özge, its AI voice assistant

- Sector: financial
- Voice agent: yes
- Source: 

MetropolCard, which serves more than 1 million users with meal, fuel and gift card solutions, has deployed Özge, an AI voice assistant built by CBOT, in its contact center. Özge answers callers who want to reach an agent from the very first word, and completes requests such as balance checks, PIN changes and card acceptance questions without a wait for an agent.

## Solution
CBOT built a voice assistant for MetropolCard that understands spoken requests and completes transactions. Özge answers every question from MetropolCard's up-to-date knowledge records.