# MediaMarkt | E-commerce Support Assistant

- Sector: retail
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-mediamarkt/

MediaMarkt's e-commerce support assistant, built on the CBOT Platform, answers customers' order, delivery and invoice questions instantly and simplifies the support experience.

## Challenge
E-commerce support is dominated by a steady stream of recurring, time-sensitive questions: where is my order, how do I get a refund, where is my invoice. Handled entirely by people, these repetitive requests are slow to resolve and pile up, leaving customers waiting for answers that are essentially routine.

## Solution
CBOT built MediaMarkt's e-commerce support assistant on the CBOT Platform to answer customers' questions instantly. It covers the topics that matter most in online retail (order, tracking, refund, invoice, shipment and campaigns), so shoppers get an immediate answer instead of waiting, and the support experience becomes noticeably simpler.