# İnfo Yatırım | Virtual Assistant

- Sector: financial
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-info-yatirim-investments/

İnfo Yatırım's Virtual Assistant, built on CBOT Platform with CBOT's natural language processing and machine learning technologies, gives investors instant, 24/7 answers about accounts, markets, funds and more, on the company's website and Instagram DM.

## Challenge
İnfo Yatırım wanted to deliver the best possible customer support experience in the most efficient way, answering the simple, repetitive questions that reach it every day without creating an operational burden for its teams.

## Solution
İnfo Yatırım partnered with CBOT to intelligently automate those queries: an AI-based virtual assistant, built on CBOT Platform, that supports its investors instantly and 24/7. CBOT took complete ownership of the assistant's design and implementation.

## Results
On İnfo Yatırım's website and Instagram DM, the virtual assistant answers questions on accounts, the stock exchange, currencies, funds, pensions, commissions and more, guides users to open an account, and pulls live market data from Forex, giving customers instant access to information while representatives focus on more complex work.