# Pegasus | HERO

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-hero/

HERO is Pegasus' internal AI assistant, giving employees fast and accurate answers to their HR and administrative questions. Built on CBOT's no-code platform with LLM and NLP technologies, it serves in both Turkish and English, 24/7, and connects directly to HR systems for information such as leave balances.

## Key numbers
- 98% — understanding accuracy

## Challenge
As Pegasus grew rapidly, the number and variety of employee questions about HR and administrative processes increased. The aviation sector's shift-based model demanded 24/7 support, the company's international structure required multilingual access, and handling repetitive requests manually was reducing efficiency. The HR team wanted a solution to optimize these operational processes.

## Solution
Pegasus implemented HERO, an internal AI assistant built on CBOT's no-code platform with LLM and NLP technologies. HERO processes Pegasus' extensive corporate documentation to answer questions in real time, integrates directly with HR systems for sensitive data such as leave balances, and serves employees in both Turkish and English, 24/7.

## Results
Trained on hundreds of Pegasus' internal documents, HERO reaches an understanding accuracy of over 98%, handling both standard processes and unexpected questions. It gives employees across different locations and shifts instant, secure access to the information they need, while significantly reducing the HR team's operational workload.