# HDI Sigorta | HADİ

- Sector: insurance
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-hdi-sigorta-hadi/

HADİ, built on the CBOT Platform, answers HDI Sigorta customers' queries and guides them straight to the right process, with no menu navigation, especially in urgent cases.

## Challenge
For an insurance customer, the moment they most need help is often the least convenient: a breakdown on the road, an accident, an emergency. In those moments, hunting through menus and options to find the right service adds friction exactly when speed matters most. HDI Sigorta needed a way to take customers straight to the answer and the right process, without the navigation.

## Solution
CBOT built HADİ on the CBOT Platform to answer HDI Sigorta customers' queries and route them straight to the right process. Instead of leaving customers to navigate menus, HADİ delivers the information they need instantly and directs them in cases such as road assistance, contracted repair services, ambulance or locksmith services and vehicle requests.