# Hayat Finans | Hayat Finans Assistant

- Sector: financial
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-hayat-finans/

Hayat Finans, the first digital bank built on Turkish capital, partnered with CBOT to launch the Hayat Finans Assistant, a text-based virtual assistant that answers frequent questions and handles transactions 24/7 across web and mobile, in fluent Turkish, on an on-premise infrastructure that keeps all customer data on the bank's own servers.

## Challenge
Due to the high volume of similar requests from customers, Hayat Finans needed a virtual assistant solution to enhance customer experience, increase operational efficiency, and gain a competitive advantage. Automating common requests such as loan applications, interest rates, and account information would reduce the workload on customer representatives while boosting satisfaction through 24/7 continuous service.

## Solution
CBOT provided a text-based virtual assistant developed on its NLP infrastructure and fully customized to Hayat Finans's operational needs. The Hayat Finans Assistant offers seamless 24/7 access on web and mobile with fluent Turkish responses, handles tasks such as loan applications and interest rate calculations, and routes complex requests to the appropriate department. Tailored scenarios were also implemented for corporate clients. The on-premise architecture lets Hayat Finans apply all of its data security policies and keep customer data on internal servers.

## Results
The Hayat Finans Assistant automatically answers frequently asked questions, reducing the workload on customer representatives so they can focus on more complex issues. It serves customers even outside business hours, easing the load on the call center, and its on-premise setup keeps all customer data on the bank's own servers in full compliance with banking-sector security regulations.