# Havaş | Aerobot

- Sector: other
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-havas-aeorobot/

Aerobot is Havaş's AI-based virtual assistant, built and trained on CBOT Platform. On the Havaş website it answers the most frequently asked questions about ground handling services, such as bus services, lost baggage and warehouse services, 24/7, and works together with CBOT Live Chat so a human agent can step in whenever needed.

## Challenge
Havaş serves a very wide field, and the same questions about ground handling, such as bus services, lost baggage and warehouse services, are asked over and over. The challenge was to provide instant support for those frequently asked questions without creating an operational burden.

## Solution
Aerobot: an AI-based virtual assistant and a live chat system operating together to support Havaş users 24/7. Built and trained on CBOT Platform, it answers the most frequently asked questions and hands over to a human agent through CBOT Live Chat whenever collaboration is needed.

## Results
On the Havaş website, users reach information instantly through Aerobot without navigating between menus or dialing a call center. The power of automation keeps operational costs manageable as the number of users increases, while CBOT Live Chat ensures seamless human handover whenever a query needs a colleague.