# Halkbank | Halkbank Assistant

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-halkbank/

Halkbank Assistant is an AI-based banking virtual assistant built on the CBOT Platform with CBOT's NLP technology. Available on the bank's website and mobile app, it answers frequently asked banking questions 24/7, calculates deposit and loan interest, shares exchange rates, and guides customers on card, password and branch/ATM topics, while CBOT's ASR and TTS also power the bank's IVR and Call Center.

## Challenge
Halkbank wanted customers and prospective customers to access its products and services anytime, anywhere, through their preferred channel, and to get instant answers to their questions through a natural experience. The bank also wanted to give its employees fast answers to their own queries to help them work more efficiently.

## Solution
Halkbank partnered with CBOT to launch "Halkbank Assistant", an AI-based banking virtual assistant providing instant, 24/7 service on the bank's website and mobile app. Built on the CBOT Platform with CBOT's NLP technology and CBOT Fusion for no-code enterprise integrations, it was complemented by employee bots, a Customer Agent Bot ("Diyalog") and an HR Digital Assistant, and by ASR/TTS integrated into the bank's IVR.

## Results
Serving on Halkbank's website and mobile app, Halkbank Assistant instantly answers frequently asked banking questions, calculates deposit and loan interest, provides exchange-rate information, and guides customers on card applications, password transactions, the nearest ATM/branch and more. When needed, it hands the customer over to the Genesys Live Support system for a seamless transition to a customer representative. Alongside it, CBOT delivered employee assistants and integrated ASR/TTS into the Call Center's IVR.