# Eureko Sigorta | Virtual Assistant

- Sector: insurance
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-eureko-sigorta-insurance/

Eureko Sigorta, a bancassurance company in Turkey and a member of Achmea, worked with CBOT to launch an AI-based virtual assistant on WhatsApp. Built and trained on CBOT Platform, it answers the topics customers ask most (finding contracted institutions and tracking damage documents) instantly and around the clock, without adding to the operational load.

## Challenge
Eureko Sigorta needed to provide instant support for the topics its customers ask most, without creating an operational burden for its teams.

## Solution
CBOT built an AI-based virtual assistant on CBOT Platform to support Eureko Sigorta's customers 24/7 and give them an easy way to reach information instantly.

## Results
On Eureko Sigorta's WhatsApp account, customers find their nearest contracted institution or track a damage document by its document number just by messaging, instantly and around the clock, without navigating menus or calling a call center.