# Eurasia Tunnel | Eurasia Tunnel 24/7

- Sector: travel
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-eurasia-channel-24-7/

Built on CBOT Platform and integrated into ATAŞ's backend, "Eurasia Tunnel 24/7" lets tunnel users check their status, inquire and pay debts, and reach tunnel information on ATAŞ's web page and WhatsApp, completing the whole journey in one place, without being sent to another channel.

## Challenge
ATAŞ wanted to give Eurasia Tunnel users the best possible experience in the most effective and efficient way, in line with their daily habits. That meant letting users reach information and complete transactions, including debt inquiry and payment, instantly and in one place, rather than moving between channels.

## Solution
CBOT built, trained and integrated "Eurasia Tunnel 24/7" into ATAŞ's backend on CBOT Platform, taking full responsibility for the delivery. The assistant connects to ATAŞ's internal systems at many points and to Masterpass for payment, so it can return instant, personalized answers and complete transactions within the same experience. It is available on ATAŞ's web page and on WhatsApp.

## Results
Eurasia Tunnel 24/7 handles tunnel status info, debt inquiry, tunnel prices, debt payment, personal info updates and contact information for users. Thanks to the Masterpass integration, debt search and payment are completed in one place without directing users to another channel, making it one of the few use cases in the sector that offers a personalized, end-to-end experience. Automating these customer queries brings cost savings and a better customer experience.