# eLogo | Virtual Assistant

- Sector: other
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-elogo/

eLogo, one of Turkey's most preferred digital transformation solution partners, launched an AI-based virtual assistant with CBOT to answer its customers' most frequent questions instantly, 24/7. Built and trained on the CBOT Platform, the assistant serves customers on WhatsApp Business and Instagram DM, handing conversations over to human agents whenever a personal touch is needed.

## Challenge
eLogo wanted to provide instant support for its most frequently asked topics and guide customers to the right place, without creating an operational burden for its support team.

## Solution
An AI-based virtual assistant, built and trained on the CBOT Platform, that supports eLogo customers 24/7 and instantly. It runs on eLogo's WhatsApp Business account and Instagram DM, with seamless handover to human agents when a personal touch is needed.

## Results
eLogo customers now get instant, self-service answers around the clock on WhatsApp Business and Instagram DM. Routine questions are automated, support teams are freed to focus where a human touch matters, and every conversation can be handed over smoothly, with the AI still assisting the agent behind the scenes.