# EBA | EBA Assistant

- Sector: public
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-eba-assistant/

Launched with Turkey's Ministry of National Education, EBA Assistant is a digital assistant that answers questions about EBA, the country's remote education system. Built on CBOT's natural language processing and machine learning technology, it helped more than 18 million students, their parents and over 1 million teachers use EBA more effectively, reaching millions of people across all 81 provinces.

## Key numbers
- 2.6M — users in 6 weeks
- 10M — dialogues in 6 weeks
- 95% — accuracy rate
- 99% — coverage rate

## Challenge
The pandemic closed schools worldwide: UNESCO reported that 188 countries interrupted education, leaving 91% of the world's students unable to attend class. Turkey responded with the EBA remote education system, but more than 18 million students, their parents and over a million teachers suddenly had to learn a new platform, generating a flood of usage questions that no support desk could answer at that scale.

## Solution
In collaboration with the Ministry of National Education, CBOT developed EBA Assistant on the CBOT Platform, using advanced natural language processing and machine learning. Trained on roughly 108 questions across 10 main topics defined by Ministry experts, and integrated into the Ministry's systems, the assistant answers usage questions instantly on eba.gov.tr. CBOT carried full end-to-end project responsibility for delivery.

## Results
Launched on April 13, EBA Assistant handled close to 10 million dialogues from 2.6 million users in its first six weeks, with 95% accuracy, 99% coverage and 85% of usage on mobile. Citizens from all 81 provinces of Turkey interacted with it, led by İstanbul, Ankara, Adana, İzmir and Diyarbakır. In April 2021 it marked its first anniversary, with its success recognized by international programs.