# Daikin | Daikin Sanal Asistan

- Sector: other
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-daikin/

Daikin's virtual assistant, built on CBOT Platform, gives Daikin and Airfel customers instant, 24/7 answers to their questions and requests. It handles free discovery, service and product enquiries, fills or routes the right forms, and hands over to a live agent when needed, all without adding to the operational load.

## Challenge
Daikin wanted to deliver the best possible customer support experience in the most efficient way, without creating an operational burden. Customers increasingly preferred to get information naturally and instantly, rather than navigating menus or calling a contact center.

## Solution
CBOT built an AI-based virtual assistant on CBOT Platform to support Daikin and Airfel customers 24/7, instantly. Designed and trained with CBOT's natural language processing and machine learning, it was shaped around customers' most frequent questions and requests. The CBOT team took complete ownership of the design and implementation.

## Results
Available on the Daikin and Airfel websites, "Daikin Sanal Asistan" handles free discovery, air conditioner and boiler service requests, nearest-store information and product enquiries. It creates or routes the right support and installation forms, and when a customer needs a person, CBOT Live Chat hands the conversation to a live agent within the same dialogue, while the AI keeps assisting the agent behind the scenes.