# Atatürk University | ATA-AÖF Support

- Sector: public
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-ataturk-university-ata-aof-support-2/

ATA-AÖF Support is the AI assistant of Atatürk University's Open Education Faculty, built and trained on CBOT Platform. It gives students instant answers on courses, exams, the academic calendar, fees and more across the faculty web page, Facebook Messenger and the AtaMeta mobile app, with CBOT Live Chat keeping a human in the loop.

## Key numbers
- 2 weeks — analysis to launch
- 200+ — topics covered
- 436,000 — registered students

## Challenge
The Open Education Faculty faced high-scale administrative support needs: a large volume of simple and repetitive student questions across a broad range of topics. The university needed to handle this service in the most efficient way possible, at 24/7 availability.

## Solution
CBOT built ATA-AÖF Support on CBOT Platform: an AI assistant working together with a live chat system so students receive round-the-clock answers. CBOT took full responsibility for delivery and maintenance, launching in two weeks across more than 200 topics.

## Results
ATA-AÖF Support answers students instantly on the faculty web page, Facebook Messenger and the AtaMeta mobile app. Automation keeps operational costs manageable as user numbers grow, and the assistant is easily trained on new topics as they emerge, so its scope keeps expanding.