# Anadolu Hayat Emeklilik | AHE Asistan

- Sector: insurance
- Voice agent: no
- Source: https://www.cbot.ai/case-study/anadolu-hayat-emeklilik/

Anadolu Hayat Emeklilik partnered with CBOT to launch AHE Asistan, an AI-based assistant that instantly answers customer questions about private pensions and life insurance. Built on CBOT's NLP engine, it makes two complex topics simpler and clearer for the public. As of February 2020 it had reached 47 thousand users and 133 thousand messages, with a 93% accuracy rate and 92% coverage rate.

## Key numbers
- 47K — users
- 133K — messages
- 93% — accuracy rate
- 92% — coverage rate

## Challenge
Private pensions and life insurance are perceived as complex fields that require regulatory and practical knowledge. Anadolu Hayat Emeklilik wanted to interact with customers more effectively and make these topics simpler and clearer for the wider public.

## Solution
AHE Asistan, an AI-based assistant built by CBOT on its NLP and machine learning technologies, instantly answers customer questions about private pension and life insurance products. It provides both public information and, in the authenticated area, details on pension accounts, the right to withdraw from the system and accumulated assets.

## Results
Available on anadoluhayat.com.tr and the online branch, AHE Asistan gives customers and non-customers alike a more natural, direct way to reach a large volume of information. As of February 2020 it had served 47 thousand users and 133 thousand messages with a 93% accuracy rate and 92% coverage rate.