# Albaraka Türk | Alba

- Sector: banking
- Voice agent: no
- Source: https://www.cbot.ai/case-study/client-story-albaraka-turk/

Built on CBOT's no-code platform and advanced AI, the 'Alba' virtual assistant digitalizes Albaraka Türk's customer experience and raises security standards to the highest level. Deployed on-premise and integrated with the bank's existing systems, Alba supports customers across more than 200 banking topics.

## Key numbers
- 200+ — banking topics

## Challenge
Traditional call centers and branches fall short of the demand for fast, secure, and user-friendly digital services. At the same time, banking demands the highest levels of security and data privacy, so any digital assistant has to protect customer information and keep financial data within the bank's own controlled environment.

## Solution
Albaraka Türk developed 'Alba', a virtual assistant built on CBOT's no-code platform. Alba is deployed on-premise, integrates with the bank's existing systems through secure API connections, and can be managed and improved by the bank's own team without any coding knowledge.

## Results
Alba provides customers with a comprehensive and reliable support platform across more than 200 different banking topics: from password operations and campaigns to profit share and financing calculations, POS operations, insurance information, and retirement.