# CBOT

> CBOT builds enterprise voice AI agents and an agentic AI platform. Our AI agents don't just talk. They get the job done: answer or place the call, verify identity, complete the transaction and log the result. Turkish-first, multilingual, 24/7, at enterprise scale.

## Pages
- [Home](https://www.cbot.ai/): voice AI agents for the enterprise
- [Products](https://www.cbot.ai/urunler): voice agents, chat, agent assist, CBOT GPT, CBOT LLM, digital employees
- [Industries](https://www.cbot.ai/sektorler): banking, insurance, financial services, retail, public sector
- [Case studies](https://www.cbot.ai/case-study): real deployments at leading banks and brands
- [Contact](https://www.cbot.ai/contact): request a demo (hi@cbot.ai)

## Case studies
- [Garanti BBVA](https://www.cbot.ai/md/case-study/garanti-bbva): UGI is Garanti BBVA's AI virtual assistant, built on CBOT Platform. Inside the Garanti BBVA Mobile app, and on WhatsApp and Messenger, UGI understands customers' everyday banking questions and completes real transactions, from checking a card balance to sending money.
- [İşbank](https://www.cbot.ai/md/case-study/isbank-maxi): Maxi is the first AI-based banking virtual assistant in Türkiye. İşbank, the country's largest private bank, partnered with CBOT to build an assistant that answers everyday banking questions and handles daily transactions across the bank's own and third-party channels. Trained and launched in months, Maxi delivers fully Turkish-language service to millions of customers.
- [QNB Finansbank](https://www.cbot.ai/md/case-study/qnb-finansbank): Q is QNB Finansbank's AI virtual assistant, built on CBOT Platform. Inside the bank's Cep Şubesi mobile app, Q answers customer questions and completes everyday banking tasks in seconds, from loan and deposit calculations to payment reminders and card payments.
- [Albaraka Türk](https://www.cbot.ai/md/case-study/albaraka-turk): Built on CBOT's no-code platform and advanced AI, the 'Alba' virtual assistant digitalizes Albaraka Türk's customer experience and raises security standards to the highest level. Deployed on-premise and integrated with the bank's existing systems, Alba supports customers across more than 200 banking topics.
- [Fibabanka](https://www.cbot.ai/md/case-study/fibabanka): Fi'bot is Fibabanka's AI-based chatbot, developed and delivered by CBOT within one month. Built on CBOT's natural language processing and machine learning technologies, it helps customers across almost every subfield of retail banking through direct, natural interactions. Fi'bot serves through the bank's website, Facebook Messenger and Google Assistant.
- [Türkiye Investment Office](https://www.cbot.ai/md/case-study/turkiye-investment-office): The Investment Office of the Presidency of the Republic of Türkiye works to attract foreign investment and support investors. Together with CBOT, it launched a GenAI-powered virtual assistant on web and mobile that gives investors and foreign workers fast, accurate answers around the clock, in multiple languages.
- [Getir](https://www.cbot.ai/md/case-study/getir): Getir Support is an AI-based virtual assistant built and trained on CBOT Platform. Available inside the Getir app across four services, it recognises the already-authorised customer and completes personalised order and account tasks end to end, handing over to a human agent through Kustomer whenever needed.
- [Teknosa](https://www.cbot.ai/md/case-study/teknosa): Teknosa, one of Turkey's largest technology retail chains, worked with CBOT to ease a heavy customer-service workload and answer users faster. Its AI assistant Selin runs on CBOT's platform and delivers uninterrupted 24/7 support across Web, WhatsApp and Mobile, handling real-time needs like stock and pricing.
- [MediaMarkt](https://www.cbot.ai/md/case-study/mediamarkt-coffee-assistant): MediaMarkt's Coffee Assistant is Turkey's first Agentic AI Sales Consultant. Built on CBOT's AI platform with OpenAI's LLMs, it understands what a shopper is looking for, taps MediaMarkt's live product, stock and pricing systems, and recommends the right coffee and coffee machine in real time.
- [ING](https://www.cbot.ai/md/case-study/ingbank): INGo is ING's AI-based virtual assistant, built on the CBOT Platform. It gives ING's customers relevant, instant answers to their banking questions and carries out banking transactions 24/7 across the website, Web Branch and mobile app. INGo was selected the best AI-based assistant among ING Group institutions.
- [Türk Telekom](https://www.cbot.ai/md/case-study/client-story-turk-telekom): TiTi is Türk Telekom's AI-based virtual assistant, built and trained on CBOT Platform and integrated into Türk Telekom's internal systems. It gives customers 24/7, instant support for their most frequent questions and transactions on the Türk Telekom website, from advantageous offers to bill and credit top-up, remaining credits and contract expiration dates.
- [VakıfBank](https://www.cbot.ai/md/case-study/musteri-hikayesi-vakifbank-2): Vibi, VakıfBank's AI-based banking virtual assistant, was rebuilt on the CBOT Platform and powered by CBOT's NLP technology. Serving on the bank's website, it gives existing and potential customers instant, 24/7 support across hundreds of banking topics.
- [Halkbank](https://www.cbot.ai/md/case-study/client-story-halkbank): Halkbank Assistant is an AI-based banking virtual assistant built on the CBOT Platform with CBOT's NLP technology. Available on the bank's website and mobile app, it answers frequently asked banking questions 24/7, calculates deposit and loan interest, shares exchange rates, and guides customers on card, password and branch/ATM topics, while CBOT's ASR and TTS also power the bank's IVR and Call Center.
- [Hayat Finans](https://www.cbot.ai/md/case-study/client-story-hayat-finans): Hayat Finans, the first digital bank built on Turkish capital, partnered with CBOT to launch the Hayat Finans Assistant, a text-based virtual assistant that answers frequent questions and handles transactions 24/7 across web and mobile, in fluent Turkish, on an on-premise infrastructure that keeps all customer data on the bank's own servers.
- [Türkiye Finans](https://www.cbot.ai/md/case-study/client-story-turkiye-finans-ari): ARI is Türkiye Finans's digital assistant, built on CBOT's natural language processing infrastructure. Serving on the bank's website and mobile applications, it instantly and accurately answers the most frequently asked banking questions across thousands of scenarios; and, integrated with back-end systems, it lets users complete certain banking transactions directly through digital channels.
- [Pegasus](https://www.cbot.ai/md/case-study/client-story-pegasus-travel-assistant): FlyBot is the GenAI-powered Travel Assistant Pegasus Airlines built with CBOT and Microsoft Turkey. Running on OpenAI's most powerful models via Microsoft Azure, it turns Pegasus's existing virtual assistant into an end-to-end travel companion, answering travel questions and giving personalized recommendations across web and mobile, in every language.
- [Obilet](https://www.cbot.ai/md/case-study/client-stoy-obilet-hotel-concierge): Obilet's Digital Hotel Concierge on hotel detail pages answers hotel-specific questions right on the page, instantly and in a context-aware way.
- [Bayer](https://www.cbot.ai/md/case-study/client-story-bayer): "Bilene Sor" is an AI-based virtual assistant Bayer built with CBOT to give women instant, medically approved answers about contraception and women's health. Running on the CBOT Platform, it covers more than 130 topics and is available on the Women's Health TV website.
- [İnfo Yatırım](https://www.cbot.ai/md/case-study/client-story-info-yatirim-investments): İnfo Yatırım's Virtual Assistant, built on CBOT Platform with CBOT's natural language processing and machine learning technologies, gives investors instant, 24/7 answers about accounts, markets, funds and more, on the company's website and Instagram DM.
- [İstanbul Büyükşehir Belediyesi](https://www.cbot.ai/md/case-study/client-story-istanbul-metropolitan-municipality): İstanbul Metropolitan Municipality governs a city of 16 million people. To support citizens without increasing its operational load, it launched an AI-powered virtual assistant inside the "İstanbul Senin" (Istanbul is Yours) city app, built and trained on CBOT Platform. The assistant answers questions and requests 24/7 across transportation, city card, social services, water and health, and hands difficult cases to a human agent without dropping the AI.
- [Gelir İdaresi Başkanlığı](https://www.cbot.ai/md/case-study/client-story-turkey-revenue-administration): GİBİ is Turkey's Tax Assistant, built on CBOT Platform and CBOT's NLP (Natural Language Processing) technology. Positioned on the Revenue Administration's website, it gives citizens instant, 24/7 answers to their tax-related questions in both Turkish and English, running on an on-premise installation for the highest level of data security.
- [Ziraat Bankası](https://www.cbot.ai/md/case-study/client-story-ziraat-bank-ziraat-asistan): Ziraat Asistan is the virtual banking assistant of Ziraat Bank, Turkey's oldest and largest bank. Redesigned on CBOT Platform with CBOT's NLP technology and CBOT Fusion integration middleware, it answers hundreds of banking topics and completes personalized transactions across the bank's web and mobile channels.
- [Digiturk](https://www.cbot.ai/md/case-study/client-story-digiturk-digito): DigiTO is Digiturk's customer service virtual assistant, built on CBOT Platform. Trained with CBOT's NLP and machine learning technology and integrated into Digiturk's backend systems, it answers customer queries instantly and guides users through digital pay-TV transactions step by step, in full Turkish.
- [Havaş](https://www.cbot.ai/md/case-study/client-story-havas-aeorobot): Aerobot is Havaş's AI-based virtual assistant, built and trained on CBOT Platform. On the Havaş website it answers the most frequently asked questions about ground handling services, such as bus services, lost baggage and warehouse services, 24/7, and works together with CBOT Live Chat so a human agent can step in whenever needed.
- [Koçtaş](https://www.cbot.ai/md/case-study/client-story-koctas-yardim-botu-support-bot): Yardım Botu is Koçtaş's AI-based e-commerce support assistant, built on CBOT Platform with CBOT's NLP and machine-learning technology. Integrated into Koçtaş's backend systems, it answers customer queries and handles order, shipment and store tasks across the website, mobile app, WhatsApp and Facebook Messenger, with human agents in the loop through CBOT Live Chat.
- [Milli Eğitim Bakanlığı](https://www.cbot.ai/md/case-study/client-story-ministry-of-national-education-meb-asistan): MEB Asistan is the second AI-based virtual assistant launched in partnership with the Turkish Ministry of National Education. Built on the CBOT Platform, it answers questions from students, teachers, parents, ministry staff and every stakeholder of the education system in natural language, 7/24, on the Ministry's official website meb.gov.tr.
- [EBA (MEB)](https://www.cbot.ai/md/case-study/client-story-eba-assistant): Launched with Turkey's Ministry of National Education, EBA Assistant is a digital assistant that answers questions about EBA, the country's remote education system. Built on CBOT's natural language processing and machine learning technology, it helped more than 18 million students, their parents and over 1 million teachers use EBA more effectively, reaching millions of people across all 81 provinces.
- [Avrasya Tüneli](https://www.cbot.ai/md/case-study/client-story-eurasia-channel-24-7): Built on CBOT Platform and integrated into ATAŞ's backend, "Eurasia Tunnel 24/7" lets tunnel users check their status, inquire and pay debts, and reach tunnel information on ATAŞ's web page and WhatsApp, completing the whole journey in one place, without being sent to another channel.
- [Osmanlı Yatırım](https://www.cbot.ai/md/case-study/client-story-osmanli-yatirim-direktsor): DirektSor is the AI assistant that Osmanlı Yatırım and CBOT built together. Running around the clock, it answers the questions customers ask most about investment products and transactions, and can even kick off the account-opening process, all without adding operational load to the team.
- [Atatürk Üniversitesi](https://www.cbot.ai/md/case-study/client-story-ataturk-university-ata-aof-support-2): ATA-AÖF Support is the AI assistant of Atatürk University's Open Education Faculty, built and trained on CBOT Platform. It gives students instant answers on courses, exams, the academic calendar, fees and more across the faculty web page, Facebook Messenger and the AtaMeta mobile app, with CBOT Live Chat keeping a human in the loop.
- [MetropolCard](https://www.cbot.ai/md/case-study/customer-story-metropolcard): MetropolCard, Turkey's first environmentally friendly digital meal card, serves over 400,000 daily active users and more than 50,000 affiliated businesses. Together with CBOT, it built the MetropolCard Assistant on OpenAI's GPT-4o, backed by a RAG infrastructure over MetropolCard's own documents, to answer user questions accurately and hand off to live support when needed.
- [Integral Yatırım](https://www.cbot.ai/md/case-study/integral-yatirim-client-story): Integral Yatırım wanted its clients to get quick, effective support in financial markets. With CBOT's natural language processing (NLP) technology, the İntegral Asistan virtual assistant was built to answer investors' financial questions instantly on WhatsApp, with an on-premise setup for data security and live-support integration for complex cases.
- [Ford Otosan](https://www.cbot.ai/md/case-study/client-story-ford-hr): myHR is the AI assistant Ford built with CBOT to digitize its HR experience. Integrated with the company's information infrastructure, it gives employees instant, accurate and consistent answers to frequently asked questions about salary, leave, payroll and benefits, 24/7.
- [Hadi](https://www.cbot.ai/md/case-study/client-story-hadi-support): Hadi, an e-money app from TOM Digital, offers users bank-like fund management. As the company grew rapidly, it needed to give customers a better support experience while keeping operational costs in check. Together with CBOT, TOM Digital launched Hadi Support: an AI-based in-app support assistant that welcomes customers, answers their e-money questions instantly, and hands the conversation to a live agent when needed.
- [Pegasus](https://www.cbot.ai/md/case-study/client-story-hero): HERO is Pegasus' internal AI assistant, giving employees fast and accurate answers to their HR and administrative questions. Built on CBOT's no-code platform with LLM and NLP technologies, it serves in both Turkish and English, 24/7, and connects directly to HR systems for information such as leave balances.
- [Obilet](https://www.cbot.ai/md/case-study/client-story-obilet-obilet-assistant): Obilet Assistant is Obilet's AI-based assistant, built on CBOT Platform and CBOT's natural language processing technology. It gives customers instant support for their ticket queries on Obilet's website and mobile app, letting them change, rebook or cancel their tickets in a simple, personalized way.
- [ADİL / CBOT](https://www.cbot.ai/md/case-study/customer-story-adil): ADİL, CBOT's AI-powered emergency communication solution, reaches employees over WhatsApp, SMS and IVR within seconds of a crisis to check their safety and gather their needs.
- [Pegasus](https://www.cbot.ai/md/case-study/client-story-pegasus-support): Pegasus Support, co-created by Pegasus and CBOT, answers passengers' travel questions on WhatsApp instantly, at any hour.
- [Amazon](https://www.cbot.ai/md/case-study/amazon-skincare-bot): advisor.bot for Amazon UK guides shoppers to the right skincare brand and product by humanizing the online shopping experience.
- [MediaMarkt](https://www.cbot.ai/md/case-study/client-story-mediamarkt): MediaMarkt's e-commerce support assistant, built on the CBOT Platform, answers customers' order, delivery and invoice questions instantly and simplifies the support experience.
- [CBOT](https://www.cbot.ai/md/case-study/social-responsibility-story-koronabot): As a social-responsibility project, CBOT built Koronabot and its English counterpart Botcorona to help people reach verified coronavirus information quickly, in both Turkish and English.
- [Ford Otosan](https://www.cbot.ai/md/case-study/client-story-ford-fobot): FObot, developed by Ford and CBOT, gives 11,000 employees instant answers across more than 500 HR topics, the first fully AI-based HR chatbot in Turkey to serve such a large audience.

## Optional
- [Full text](https://www.cbot.ai/llms-full.txt): all CBOT content in one file