By “Ask Isbank”, Isbank’s customers can receive 24/7, real time answers to their everyday financial questions.

İşbank: The introducer of all the digital channels to banking customers in Turkey

İşbank is the largest private bank of Turkey with more than 14 millions of customers and 25 thousands of employees, has a pioneering role in the Turkish Banking industry with the legacy of being the introducer of ATM, web banking and mobile banking. Isbank also is one of the most innovative banks of Europe with its state-of-the-art products & services. The banks’s vision is the provide its customers the most relevant and instant solutions ensuring the ideal level of experience via all channels.

This vision directs the efforts of the bank to lead conversational banking by providing an AI powered platform. The conversational banking business that requires advanced capabilities in AI, specifically natural language processing and machine learning constitutes a prominent part of the digitization agenda of the Bank.

İşbank

Ask İşbank provides instant answers covering every subfield of retail banking

Ask İşbank
With this vision in mind, İşbank partnered with Cbot to create an AI-based text-enabled chatbot to provide instant answers to everyday customer queries

The result of their partnership is “Ask İşbank” the AI-based “FAQ” chatbot of İşbank, helping customers through the Bank’s website and Facebook Messenger

    • Advanced AI capabilities

      “Ask İşbank” uses AI, specifically natural language processing (NLP) and machine learning to anticipate the whole range of natural language text messages and provides a natural interface to web visitors

    • Fluent in Turkish

      It has reached 96% accuracy rate in Turkish and goes through a continuous process of training in terms of leveraging NLP

    • Large coverage

      Ask İşbank uses web crawling capabilities that ensures customers to reach a considerably large coverage including almost every subfield of retail banking including calculations, currency conversions, fees & commissions, branch locations and campaign offers

A tool to drive
outstanding business results

96%
of the customer queries are replied with accurate and relevant answers
40%
of the web page visitors tried Ask İşbank
86%
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