ING Bank

Cbot and a top global financial brand, ING Bank, combined their forces for a better customer experience

 

INGo is ready to help ING Bank customers wherever and whenever they need

 

ING Bank, a member of the Netherlands-based ING Group, which is a global key financial institution, Turkey’s 8th biggest* private sector bank, has been offering financial services to its customers since 2008. The Bank serves its customers with more than 5,000 employees and 250 branches.

Vision of the bank is to be one of the leading financial institutions in digital banking by generating innovative solutions. The key pillar of this vision is to provide customers with the right information at any time and from any place to ensure that they take the most efficient financial decisions.

Within this vision, ING Bank has collaborated with Cbot, to create INGo, an AI-based chatbot, that provides relevant and instant answers to the banking questions.

In case of any need about banking, INGo is ready to help

By INGo, powered by Cbot’s AI engine, calculating your mortgage installments or learning the deposit rates, or even asking the $/TL on  specific date is as easy as chatting with a friend. 

A real AI-based experience

A leveraged experience is provided to customers who do not have to choose their request form a menu, or write the very specific word. INGo is capable of understanding the natural text messages thanks to its advanced NLP technology

A very fluent native speaker of Turkish 

INGo is an expert in Turkish with its high accuracy rate to understand and provide relevant answers

Large coverage

ING Bank customers can learn about almost every question that they need urgent answers. INGo helps them to reach instant information when they lost their card, need money abroad or need to learn about a specific kind of insurance